Business process outsourcing (BPO) is the fastest-growing segment of Mexico’s outsourcing industry.
“BPO is growing at 15 percent, while outsourcing in general is growing at 9 percent,” said Federico Ferreres, an analyst at Mexican consultancy Select.. “In Mexico, all outsourcing is worth US$500 million and BPO is maybe US$90 million of that.”
Companies are looking at the cost and benefits and it looks very favorable. Not only for the global companies but also for small and medium sized companies.
Some of the Key Benefits Mexico has to offer:
It’s cost effective and many levels: a short flight a way from most US cities, which translates on travel savings and time and management savings plus time zones are +/- two hours at the most which is common for the US.
Infrastructure/Security: Mexico shares much of the same telephone networks and Internet Infrastructure with the US. This can translate on improved security of data and information transmission, as well as desktop security, when logging on through the Internet or a VPN. Also Mexico’s intellectual properties laws are very much aligned with US laws.
Cultural compatibility and professional affinity between the two countries: Many professional staff and technical staff are bilingual. Using English- language textbooks and support manuals. Mexico graduates more professionals each year than any other Latin American country.