BPO Services

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For the last 16 years we have helped companies achieve their outsourcing goals by making it possible to quickly and inexpensively outsource their business processes.

We can outsource any process. Let us show you how we can help you.

Our flexibility allows us to build a custom Business Process Outsourcing (BPO) solutions for virtually any business processes needs. From labor intensive back office process to customer service and fulfillment solutions. We can integrate all the pieces and processes needed to provide a complete one-stop solution. 

Our approach allow us to streamline processes and reduce cost. For example, we can integrate any back office process with our contact management services to provide a complete solution that will improve service, increase efficiency and reduce risk - all while reducing cost.

And while most outsourcing companies are located thousands of miles and many time zones away. We are a US company with an operations center just a few hours away in Monterrey, Mexico and within easy access.

Things to Consider When Choosing an Outsourcing Provider.

Choosing an Outsourcing Provider is one of the most important business decisions you will ever make.

PLEASE CONTACT US FOR A FREE QUOTE AND EVALUATION.

OMICRON SOLUTIONS @ (407) 493-8479

Info@Omicron-solutions.com

Our Business Process Outsourcing Services include :

• Application Processing and validation
• Order Fulfillment
• Document Scanning
• Data Entry Services
• Data Processing Services
• Data Validation and Verification.
• Back office processes
• Claims processing
• New business processing
• Account maintenance and processing
• billing
• Rating services
• Report generation
• Billing
• Research
• Image search and processing
• Help Desk
• Customer Service
• Technical Support

You don't see the process you would like to outsource. Contact us to discuss at (407) 493-8479.

We provide the people and the infraestructure and we can tailor the process to your needs. 

What makes us different: Our flexibility and commitment to quality and customer service.

American Express Company

One of Mexico's leading banks, providing banking, lending, investment, and money exchange services through more than 1,000 branches and some 3,700 ATMs.

We provide a wide range of Call Center Services for Banorte:Data Validation, Data Processing, Business Services, Inquiries, VIP Customer Service, and more.     

Our services include Call Center Services  like  Credit Card Telemarketing campaigns  including lead generation, and both outbound and inbound sales. Plus scripting,  automatic dialing and recording.

We also Manage and Support their Credit Card and Debit Card Merchant network (more than 43,000 merchants nation wide).

This includes all the hardware and software support for the Merchant's POS devices as well as activation of new merchants and installation, training, equipment and supply inventory, reporting and customer service for the Merchants.

This service is provided with a 98% efficiency service level agreement. 

Grupo Santander Serfin

One of Mexico's largest banks with proximately 1,100 branches.

Some of the services we provide them include: Document processing and storage including physical storage and repository management as well as processing of requirements for physical items and inquiries.